Performance Pledge

PP Service	Service Quality Indicator
UM visitor parking reservation	Reply within 1 working day
UM vehicle reservation	Reply 2 working days before the usage date (For car reservation form for official purpose raised 3 working days or earlier before the usage date)
Emergency & incident handling	Arrive and handle within 5 minutes
Handling of lift & escalator malfunction	Arrive and handle within 5 minutes
Instant request of classroom usage /Unlocking door application	Arrive the room within 7 minutes
Lost & Found services	Handle within 5 minutes
Access control support	Respond within 15 minutes
Staff parking monthly pass application	Issue within 2 working days
Long Term Visitors Housing Application	Reply within 3 working days