MISSION
- To build a safe and comfortable campus for teaching, research, and living;
- To safeguard people and property on campus;
- To provide comprehensive and quality staff housing management services and provide assistance and support to residents;
- To provide safe and cost effective transportation means satisfying the commuting needs of the University community;
- To provide professional opinion on work or enquiry related to security, transport, staff housing, furniture and moving services.
Scope of Services
- Campus Security
- Furniture and Moving Services
- Staff Housing and Management
- Transport and Parking Management
| PP Service | Service Quality Indicator |
|---|---|
| UM visitor parking reservation | Reply within 1 working day |
| UM vehicle reservation | Reply 2 working days before the usage date (For car reservation form for official purpose raised 3 working days or earlier before the usage date) |
| Staff Quarters visitor housing application | Reply within 3 working days |
| Emergency & incident handling | Arrive and handle within 5 minutes |
| Handling of lift & escalator malfunction | Arrive and handle within 5 minutes |
| Instant request of classroom usage /Unlocking door application | Arrive the room within 7 minutes |
| Lost & Found services | Handle within 5 minutes |
| D-line access support | Respond within 15 minutes |
| Staff parking monthly pass application | Issue within 2 working days |